Tekton Exteriors Terms & Conditions: Exterior Services in Oxford, MS

1. Acceptance of Terms

By accessing our website, requesting estimates, scheduling consultations, or entering into service agreements with Tekton Exteriors, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

If you do not agree with any part of these terms, you should not use our services or website.

2. Services Offered

Tekton Exteriors provides professional exterior home improvement services in Oxford, MS and surrounding areas, including but not limited to:

• Roofing installation, repair, replacement, and maintenance
• Storm damage restoration and insurance claim assistance
• Siding installation and repair (vinyl, fiber cement, wood, metal, composite)
• Window installation and replacement (energy-efficient, custom designs)
• Door installation (entry doors, patio doors, french doors, storm doors)
• Gutter installation, repair, cleaning, and gutter guard systems
• Deck and porch construction and repair
• Pergola and outdoor structure installation
• Outdoor living and hardscape services
• Home exterior inspections and consultations

All services are subject to availability, material supply, weather conditions, and our professional assessment of project feasibility.

3. Estimates and Quotes

Free Estimates

We provide free, no-obligation estimates for most services. Estimates are based on:

• Visual inspection of your property
• Information provided by you
• Current material and labor costs
• Industry standards and best practices

Quote Validity

Written quotes are typically valid for 30 days from the date of issue, unless otherwise specified. Material costs and availability may change, which could affect pricing after the validity period.

Final Pricing

Final project costs may vary from initial estimates if:

• Hidden damage or structural issues are discovered
• You request changes to the scope of work
• Material costs increase significantly
• Additional work is required to meet building codes
• Weather or unforeseen circumstances create delays

We will notify you of any significant price changes before proceeding with additional work.

4. Service Agreements and Contracts

Written Contracts

All projects exceeding $500 require a written contract specifying:

• Scope of work and detailed description of services
• Materials to be used and specifications
• Total cost breakdown
• Payment schedule and terms
• Estimated timeline and completion date
• Warranty information
• Cancellation and change order policies

Client Responsibilities

You agree to:

• Provide accurate information about your property
• Ensure safe and reasonable access to work areas
• Remove or protect personal belongings in work areas
• Secure pets during work hours
• Obtain necessary homeowner association approvals (if applicable)
• Make timely payments according to the agreed schedule
• Communicate any concerns promptly

Change Orders

Any changes to the original scope of work must be documented in writing and signed by both parties. Additional charges may apply for change orders.

Exterior Home Improvement Services: Roofing, Siding & More

Payment Schedule

Payment terms vary by project but typically include:

• Deposit: Initial deposit (typically 25-50%) due upon contract signing
• Progress Payments: Payments at specified project milestones
• Final Payment: Due upon satisfactory completion and your approval

Accepted Payment Methods

• Cash
• Check (made payable to Tekton Exteriors)
• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• Bank transfer/wire transfer
• Financing options (subject to approval)

Late Payments

Payments not received within 10 days of the due date may be subject to a late fee of 1.5% per month (18% annually) or the maximum rate allowed by Mississippi law, whichever is less.

Insurance Claims

For insurance-related work, you are responsible for:

• Your deductible amount
• Any costs not covered by insurance
• Payment if your claim is denied

6. Project Timeline and Delays

Estimated Timelines

Project timelines are estimates based on normal working conditions. Actual completion dates may vary due to:

• Weather conditions (rain, extreme temperatures, storms)
• Material delivery delays
• Discovery of unforeseen issues or damage
• Changes to project scope
• Permit processing times
• Utility company schedules
• Acts of God or force majeure events

Weather-Related Delays

Exterior construction is weather-dependent. We may need to postpone or suspend work during:

• Rain or storms
• Extreme heat or cold
• High winds
• Freezing conditions

Safety is our priority, and we will not compromise quality due to adverse weather conditions.

7. Warranties and Guarantees

Workmanship Warranty

Tekton Exteriors provides a workmanship warranty on all completed projects. Warranty periods vary by service:

• Roofing installations: Up to 10 years on labor
• Siding installations: Up to 5 years on labor
• Window and door installations: Up to 2 years on labor
• Gutter installations: Up to 5 years on labor
• Deck construction: Up to 5 years on structural workmanship

Manufacturer Warranties

Materials and products are covered by manufacturer warranties, which vary by product. We will provide warranty documentation for all materials used.

Warranty Exclusions

Our warranty does not cover:

• Damage from severe weather events (covered by insurance)
• Normal wear and tear
• Damage from improper maintenance
• Modifications made by others
• Acts of nature or vandalism
• Issues caused by pre-existing conditions

Warranty Claims

To make a warranty claim:

• Contact us promptly when you notice an issue
• Provide photos and detailed description
• Allow us to inspect the issue
• We will determine if the issue is covered under warranty

8. Cancellation and Refund Policy

Client Cancellation

You may cancel a service agreement:

• Before Work Begins: Full refund minus any materials already ordered (typically 10-20% restocking fee)
• After Work Begins: You are responsible for work completed and materials used or ordered
• 3-Day Right to Cancel: For contracts signed at your home, Mississippi law provides a 3-business-day cooling-off period

Tekton Exteriors Cancellation

We reserve the right to cancel or refuse service if:

• Payment terms are not met
• Work conditions are unsafe
• You provide false information
• You behave in a threatening or abusive manner
• We cannot obtain necessary permits

9. Liability and Insurance

Our Insurance

Tekton Exteriors maintains:

• General liability insurance
• Workers' compensation insurance
• Commercial auto insurance

Property Damage

We take reasonable precautions to protect your property. However, we are not liable for:

• Pre-existing damage discovered during work
• Damage to underground utilities not properly marked
• Damage to landscaping that cannot be reasonably avoided
• Minor cosmetic issues that don't affect functionality

Limitation of Liability

Our total liability for any claim is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages.

10. Permits and Building Codes

Tekton Exteriors will:

• Determine which permits are required for your project
• Obtain necessary permits (cost typically included in quote)
• Ensure work meets local building codes
• Arrange required inspections

You are responsible for:

• Providing accurate property information
• Obtaining HOA approvals if required
• Ensuring we have access for inspections

11. Intellectual Property

All content on our website, including text, images, logos, designs, and graphics, is the property of Tekton Exteriors and is protected by copyright and trademark laws.

You may not:

• Reproduce, distribute, or modify our content without written permission
• Use our logos or branding without authorization
• Copy our website design or structure
• Use our content for commercial purposes

Project photos may be used by Tekton Exteriors for marketing purposes unless you explicitly opt out in writing.

12. Website Use and Disclaimer

Website Content

Information on our website is provided for general informational purposes. While we strive for accuracy, we do not guarantee that all information is current, complete, or error-free.

Third-Party Links

Our website may contain links to third-party websites (manufacturers, suppliers, social media). We are not responsible for the content, privacy practices, or terms of these external sites.

User Submissions

By submitting content (reviews, testimonials, photos, comments) to us, you grant Tekton Exteriors a non-exclusive, royalty-free, perpetual license to use, reproduce, and display the content for marketing and promotional purposes.

You represent that any content you submit:

• Is accurate and truthful
• Does not violate any laws
• Does not infringe on third-party rights
• Does not contain offensive or inappropriate material

13. Dispute Resolution

Informal Resolution

We are committed to customer satisfaction. If you have a concern or complaint:

• Contact us immediately at (662) 222-4277 or info@tektonexteriorsms.com
• Provide detailed information about the issue
• Allow us reasonable time to investigate and respond
• Work with us to find a mutually acceptable solution

Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing legal action. Mediation costs will be shared equally.

Arbitration

For disputes that cannot be resolved through mediation, both parties agree to binding arbitration in Lafayette County, Mississippi, under the rules of the American Arbitration Association.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits against Tekton Exteriors.

Small Claims Court

Either party may pursue claims in small claims court if they qualify under Mississippi law.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the State of Mississippi, without regard to conflict of law principles.

Any legal action or proceeding relating to these terms shall be brought exclusively in the state or federal courts located in Lafayette County, Mississippi, and you consent to the jurisdiction of such courts.

15. Indemnification

You agree to indemnify, defend, and hold harmless Tekton Exteriors, its officers, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms and Conditions
• Your violation of any laws or regulations
• Your violation of third-party rights
• False or misleading information you provide
• Your negligence or willful misconduct

16. Force Majeure

Tekton Exteriors shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (hurricanes, tornadoes, floods, earthquakes)
• Severe weather conditions
• Acts of war or terrorism
• Government actions or regulations
• Labor disputes or strikes
• Material shortages or supply chain disruptions
• Pandemics or public health emergencies
• Utility failures
• Fire or explosion

In such cases, we will make reasonable efforts to resume performance as soon as practicable.

17. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By using our services, you consent to our collection and use of your information as described in our Privacy Policy.

We may collect and use:

• Contact information for project communication
• Property photos for estimates and documentation
• Payment information for transaction processing
• Project details for service delivery

18. Communications and Marketing

Service Communications

By providing your contact information, you consent to receive:

• Project updates and scheduling information
• Warranty and maintenance reminders
• Invoice and payment notifications
• Safety alerts or urgent notices

Marketing Communications

We may send promotional materials, special offers, and seasonal reminders. You can opt out at any time by:

• Clicking "unsubscribe" in our emails
• Contacting us at (662) 222-4277
• Emailing info@tektonexteriorsms.com

Reviews and Testimonials

We may request reviews or testimonials after project completion. Participation is voluntary. If you provide a review, we may use it for marketing purposes.

19. Subcontractors and Third Parties

Tekton Exteriors may use qualified subcontractors and third-party vendors to complete certain aspects of your project, including:

• Specialized trades (electrical, plumbing)
• Material suppliers and manufacturers
• Equipment rental companies
• Waste disposal services

We carefully vet all subcontractors to ensure they meet our quality and safety standards. We remain responsible for overall project management and quality control.

20. Safety and Work Site Rules

Our Commitment

Safety is our top priority. We maintain:

• OSHA-compliant safety practices
• Proper safety equipment and gear
• Regular safety training for all employees
• Clean and organized work sites

Your Responsibilities

For your safety and ours, please:

• Keep children and pets away from work areas
• Do not enter active work zones
• Avoid walking under ladders or scaffolding
• Report any safety concerns immediately
• Follow any safety instructions provided by our crew

21. Quality Standards and Inspections

We are committed to delivering high-quality workmanship that meets or exceeds:

• Mississippi building codes and regulations
• Manufacturer installation specifications
• Industry best practices and standards
• Local permit and inspection requirements

Final Inspection and Approval

Upon project completion:

• We will conduct a thorough quality inspection
• We will walk through the project with you
• You will have the opportunity to identify any concerns
• We will address any legitimate issues promptly
• Final payment is due upon your written approval

By making final payment, you acknowledge that work has been completed to your satisfaction.

22. Material Selection and Availability

Material Choices

We offer a wide selection of quality materials from reputable manufacturers. Material choices are subject to:

• Availability at time of installation
• Suitability for your specific application
• Compliance with building codes
• Manufacturer recommendations

Discontinued or Unavailable Materials

If your selected material becomes unavailable, we will:

• Notify you immediately
• Provide comparable alternatives
• Adjust pricing if necessary
• Allow you to approve substitutions

Color and Sample Variations

Natural variations may occur in materials. Samples and photos are representative but may not exactly match the final product due to:

• Natural material variations
• Lighting differences
• Manufacturing lot variations
• Display settings on screens

23. Environmental Responsibility

Tekton Exteriors is committed to environmental responsibility:

• We properly dispose of construction waste and debris
• We recycle materials when possible
• We follow EPA guidelines for lead and asbestos
• We offer energy-efficient product options
• We minimize environmental impact during construction

Disposal fees for hazardous materials may be charged separately if discovered during work.

24. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed from these terms.

The remainder of these Terms and Conditions shall continue in full force and effect.

25. Entire Agreement

These Terms and Conditions, together with any written service agreement and our Privacy Policy, constitute the entire agreement between you and Tekton Exteriors regarding our services.

These terms supersede all prior or contemporaneous communications, agreements, and understandings, whether oral or written.

No modification of these terms shall be effective unless made in writing and signed by an authorized representative of Tekton Exteriors.

26. Waiver

Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or any other provision.

No waiver shall be effective unless made in writing and signed by an authorized representative of Tekton Exteriors.

27. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without our prior written consent.

Tekton Exteriors may assign these terms in connection with a merger, acquisition, or sale of business assets.

28. Survival

Provisions that by their nature should survive termination of these Terms and Conditions shall survive, including but not limited to:

• Warranty terms
• Payment obligations
• Liability limitations
• Indemnification provisions
• Dispute resolution procedures

29. Changes to Terms and Conditions

Tekton Exteriors reserves the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website with a new "Last Updated" date.

Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

For significant changes, we may provide additional notice via:

• Email notification
• Website banner announcement
• Written notice for active projects

Existing service agreements will be governed by the terms in effect at the time the agreement was signed.

30. Contact Information and Questions

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

We are available during regular business hours and will respond to your inquiry as promptly as possible.

Business Hours: Monday - Friday: 8:00 AM - 6:00 PM, Saturday: 9:00 AM - 2:00 PM